Astra Daihatsu Motor Earn JD Power Asia Pacific SSI No. 1 2012 -
PT Astra Daihatsu Motor (ADM) was awarded the JD Power Asia Pacific 2012 SSI 1. Penyerahaan it done at the Mandarin Oriental, Jakarta, Monday (8/10).
"This achievement is very proud of the remarkable achievements through the score of 780. Daihatsu Sales grew from three thousand per month is now 13 thousand per month," said President Director of ADM Sudirman MR.
Success in Sales Satisfaction Index Daihatsu making it the number one in the country for that matter. The survey was conducted to 2805 consumers in Indonesia. The study was conducted in 12 key makers (including Sumatra, Jakarta, Java, Bali, Sulawesi).
During the study conducted by JD Power Asia Pacific, Daihatsu has recorded sales of 77,801 units. To score worth 780, it increased steadily in the last three years from 2011 by 769 and 2010 by 757.
"We are looking for individual opinions of the customer. Recommendations from fellow consumers is good for the sustainability of a brand," said director of JD Power Asia Pacific Rajeev Nair.
Although a mainstay of consumer opinion, there are some basic things that are the assessment criteria. They are the customer acceptance process, the facilities 'outlet', transaction processing, document handling processes, sales force, delivery time, and the vehicle handover.
Suparno Djasmin, CEO of PT Astra International - Daihatsu Sales Operation (DSO) revealed, "remarkable appreciation from consumers Daihatsu. Proposed seven criteria JD Power can be equipped. Hoping next year can keep it. Would begin operation of the new plant this month, fixing showroom facility with up-grade, the process is fast and friendly. Standardization dealer workshop only costs 1 trillion. while opening a new dealership with full facilities around USD 30-40 billion. "
No wonder with emphasis on the achievement of product, Daihatsu get the highest value for vehicle acceptance process. Mecapai percentage is 31% of total customer satisfaction assessment criteria. Sari Saraswati
Judul: Astra Daihatsu Motor Earn JD Power Asia Pacific SSI No. 1 2012
Ditulis oleh Ira Yuniarti
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